Refund & Returns Policy – Our Three B’s

Our Promise

We are a small family business based in Catterick, and we want you and your four-legged friend to love everything you buy from us. If you’re not completely happy, we’ll do our best to put things right.

Returns & Eligibility

You may return most unused, clean items within 14 days of receiving your order for a refund or exchange. Items must be in their original condition and packaging.

Exceptions:

- Natural dog treats cannot be returned for hygiene and safety reasons once opened. Unopened treats may be returned within 14 days if sealed and unused.

- Custom or personalised items are non-returnable unless faulty.

- Items that show signs of wear, use or damage caused by you or your pet cannot be accepted for return.

Faulty or Incorrect Items

If your item arrives damaged, faulty or not what you ordered, please contact us within 7 days of delivery with a description and photo. We will arrange a free replacement, full refund, or partial refund – whichever you prefer – and cover return postage where applicable.

How to Return

1. Email us first at [your email address] with your order number and reason for return.

2. We will reply with simple instructions and a return reference.

3. Send items back to: Our Three B’s, Catterick, North Yorkshire

4. You will usually need to pay return postage unless the item is faulty or we made a mistake.

Refunds

- Once we receive and check your returned item, we will process your refund within 3–5 working days.

- Refunds go back to your original payment method via Wix Payments or your chosen provider.

- Original delivery charges are only refunded if the return is due to our error or faulty goods.

If you have any questions, please get in touch:

Our Three B’s

Email: ourthreebs@gmail.com

Based in Catterick, North Yorkshir